Course Outlines

2017 HIPAA SECURITY (65 Minutes)
  • Administrative Safeguards

    Policies, Procedures, Sanctions, Risk Analysis, Termination, Minimum Necessary

  • Physical Safeguards

    Software, Logins, Passwords, Incident Procedures, Identity Theft, Disaster Recovery, Emergency Mode

  • Technical Safeguards

    Human Access, Media Controls, Disposal of PHI, Workstation, Data Backup, User Identification, ePHI Access

  • Documentation

    Business Associate Agreement, Document Repair

  • Policies and Procedures

    Authentication, Mobile Devices, Transmissions

  • Omnibus Rule, Breach Notification, HITECH

    Notification, Email Communication

2017 HIPAA PRIVACY (65 Minutes)

Disclosures

     Omnibus,Treatment, Payment, and  Operations, Law Enforcement, Representatives,

     Accounting, Accidental, Sale of PHI, Research, Authorization, Marketing

Safeguards
     Phone Messages, Oral Communication

Patient Access
     Record Requests, Electronic Health Records, Copy Fees, Disposal of Records

Workforce
     Section 1557, Whistleblowers, Crimes, Laws, Compensation, Sanctions, Records

Transactions
     Authorized communications

Complaints
     Response, mitigation, documentation

 

 

2017 OSHA- HAZARD COMMUNICATIONS (40 Minutes)

 Hazard Communication Standard

       Hazard Risk Assessment (HRA)

       Globally Harmonized System (GHS)

 Globally Harmonized System (GHS)

       Hazardous Chemicals Master List

       Safety Data Sheets (SDS)

       Product Identifiers, Signal Words

 Labeling

       Pictograms, Hazard Statements

       Precautionary Statements

Exposure Incident

       Evaluation

       Evaluation with Another Provider

 

2017 OSHA- BLOODBORNE PATHOGENS (35 Minutes)

Bloodborne Pathogens

     Workplace Controls, Engineering Controls

 

Exposure Determination

     Exposure Control Plan, Symbols,HBV, HCV, HIV

 

Universal Precautions

     Sharps, PPE, Housekeeping, Incident Exposure,

     Recordkeeping, Laundry

 

 

2017 OSHA- GENERAL SAFETY (30 Minutes)

General Safety

     Building Safety, Locks, Windows

 

Fire Safety

     Extinguishers, Emergency Exits, Code Words

 

Employee Safety

     Eyewash, Electrical, Gas, First Aid, Violence,

 

2017 OSHA- REGULATED WASTE (20 Minutes)

Regulated Waste -

     Handling, Labeling

 

Storage

     Removal, Mixing

 

Spills

     Cleaning, Spill Kit, PPE

2017 FRAUD WASTE & ABUSE (35 Minutes)
  • Reporting

    Office of Inspector General, CMS

  • Policies and Procedures

    Billing, Necessary Services, Unbundling, Up coding, Bribes, Rebates

  • Claims

    False Claims, Claim for Alteration, Bribes, Remuneration

  • Anti-Kickback

    Statues, Reward Referrals

2017 HIPAA for BUSINESS ASSOCIATES (65 Minutes)

    Functions of a Business Associate

          Data Analysis, Billing, Legal

    Business Associate Agreements

          Disclosures, Safeguards, Violations, Breach

    Administrative Safeguards

          Risk Analysis, Malicious Software, Passwords

    Physical Safeguards

          Workstations, Media Controls, Tracking

    Technical Safeguards

          Identifying Users, Authentication, Encryption

    Breach Notifications

          Notifications

2017 EFFECTIVE SAFE PATIENT HANDLING (30 Minutes)
  • Risk Identification

    Environment, Equipment, Caregiver

  • Assessment

    Patient Independence, Supervision, Minimal Assistance, Assistance, Techniques

  • Control in Patient Handling

    Lifting, Repositioning, Transferring, Manual Transfers, Moving a Patient up in bed or chair, Two person Method.                                                                                                     

 

2017 UNDERSTANDING RED FLAG RULES (30 Minutes)
  • Red Flag Situations

    Identity Theft, Patient Misidentification

  • Signs of Identity Theft

    Photo Identification, Previous Red Flag Incidents, False Information

  • Confirmed ID Theft

    Notification, Police Report, Flag Account

  • Reporting

    Victim Notification, Mitigation of Medical and Payment Records, Association of Medicaid Fraud, Local Law Enforcement

2017 SEXUAL HARASSMENT for MANAGERS (40 Minutes)

    Creating an Enviornment Free of Sexual Harassment

          Management Monitor, Office Motto

    Definition of Sexual Harassment

          Verbal, Physical, Visual

    Management Responsibility

          Receive Complaints, Protect, Support         

    Examples

          Jokes, Insults, Touching, Emails

    Enforce Disciplinary Action

          Warnings, Transfers, Termination

2017 ACTIVE SHOOTER (30 Minutes)

 Emergency Prepardness Plan

        Identify and Report Violent Behavior

Run, Hide, Fight

       Evacuate, Barricade, Incapacitate

Respond to Law Enforcement

       Follow Instructions, Assist

Evaluate and Analyze

 

2017 SEXUAL HARASSMENT for EMPLOYEES (35 Minutes)

    Working Enviornment Free of Sexual Harassment

          Management Monitor, Office Motto

    Definition of Sexual Harassment

          Verbal, Physical, Visual

    Employee Responsibility

          Comply with Policy, Support, Direct         

    Policies and Procedures

          Jokes, Insults, Touching, Emails

    Disciplinary Action

          Warnings, Transfers, Termination

2017 PATIENT COMMUNICATIONS (45 Minutes)
   Phone Etiquette
         Basic Tips, Inbound Calls, Outbound Calls
   Managing Angry Patients
         Avoid a Scene, Discuss in Private, Listen, Validate, Provide Options
   Firing a Patient
         Identify Behavior, Provide Options, Inform, Document
2017 ERGONOMICS (20 Minutes)
  • Workstation
    Computer Setup, Telephones, Chairs, Posture, Keyboard, Mouse
  • Injuries
    Back Pain, Carpal Tunnel, Shoulder and Wrist Pain
  • Lighting
    Source, Focus, Diffusion of Direct Light, Dark Areas
2017 GENERATING REFERRALS (20 Minutes)
  • Exceed Expectations

    Provide quality care, Compliment, Send Notes

  • Ask for Referrals

    Responding to Compliment, habits

  • Create Handouts

    Provide handouts, Display handouts in waiting rooms and lobby

  • Reward

    Express thanks for staff and patients who provide referrals, provide gifts for repeat referrals, Thank referring physicians

2017 HUMAN RESOURCES (30 Minutes)

 Template to Implement Human Resources Policies

       Office Hours, Dress Code, Vacation Days, Violence in the Workplace

       Drug Policy, etc.

 Additional Office Policies

       Sick Days, Cell Phones, Facebook, etc.

 Enter Custom Policies from your HR Handbook

2017 RESPIRATORY PROTECTION (25 Minutes)

HAZARDS IN THE WORKPLACE

         Airborn Infectious Agents

         Gaseous Chemical Exposures

RESPIRATORS

         Selection, Types, Fit Tests

MAINTENANCE

         Cleaning, Storage, Reusing

2017 WORKPLACE VIOLENCE (40 Minutes)

  Risk Assessment

        Job Classifications, Duties, High Risk Patients, Facility

  Management and Staff Cooperation

        Reporting, Open Communication

  Violence Prevention and Response

        Warning Signs, Response Procedures

  Evaluation and Follow-Up